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Will I be charged for your services?


We do not have a paid membership, like other similar sites do. Registering a profile, searching our database and sending messages is completely free. If you are a man, however, you will have to pay for opening other members’ messages, for which you need to buy credits (see next question). For women all our services are free.




How can I purchase credits?




You can do it online with a credit card (we accept Visa, MasterCard, American Express and Discover). Just log in to your profile, go to "Buy Credits" and buy the needed amount; the credits will appear instantly on your account. For those who don’t want to use a credit card for some reason, there are other options available.




How much does one credit cost?




This depends on the amount you buy: 100 credits or more: $1 for each credit 55-99 credits: $1.09 for each credit 20-54 credits: $2 for each credit




If I pay by credit card, what will show up on my statement?




It will show as "1st International”, possibly with a phone number and/or some abbreviations, for example, "1st Int'l NTW" or "1ST INTERNATIONAL 800-974-6453".




What does it cost to open a letter from a woman?




It depends on a number of factors, such as her English skills (if she has her letters translated, it will raise the price), her ability to access the internet (if she has to use a computer at her local agency, that will affect the price, as well), her activity (how often she visits the website) and her popularity (how many men she is corresponding with).




How do I contact a woman directly?




If you want to get a lady’s direct contact details, you will first need to fill out the IMBRA form, if you haven’t done that already (this concerns US citizens only). After that, there are two options. The first one (recommended) is to open 15 (fifteen) paid messages from the lady (the messages that you open before writing to a lady for the first time are free and don't count); at this point you have the right to request her contact details (or your money back, if for some unlikely reason they cannot be provided). To do this, go to her profile and click the button that says "Send contact info request". The other way is to pay a $50 fee, whereupon we will contact the lady and ask her permission to send you her contact details, but note that this money will not be refunded even if the lady refuses to disclose her contact info. Therefore you should make sure you have her consent before you proceed; if you haven't opened at least one paid message from the woman, you cannot apply for this option. Please note that exchanging personal contact information through our messaging system is not allowed, even if you do have 15 opened messages from a lady; if you want to exchange such information with a lady, contact us.

We do not allow contact between members outside our website before they have officially exchanged contact information. Outside contact includes our competitor websites, social network websites, skype, etc. Outside contact violates our Terms and Conditions and may violate the IMBRA law, which may in turn jeopardize a lady's chance to get a US visa in the future and men's chance to sponsor a K-1 visa. It also opens possibilities for fraud. We do not allow our ladies to contact men outside the website, or to respond to men's attempts to circumvent our rules. If you are contacted outside our website by someone claiming to be a lady from the website, please be cautious as this could be a scam attempt. All of the above applies only until you have officially exchanged contact information. After the contact exchange you are free to communicate without our involvement.




Do you offer any discounts?

After opening 15 paid messages from a lady, you can request to have the price of her letters lowered to 5 credits. You are also entitled to this reduction if you have requested the lady's contact information using the expedite service. In case the lady's contact information does not include an email address, the price can be further reduced to 1 credit per letter; however, translation is not provided at this price. If you want to keep using our translation services, the price will have to stay at 5 credits per letter.




Can I videochat with a lady?

Yes, you can book an interpreted videocall by email matchukrainianwomen@gmail.com or by phone (USA toll-free: 1-866-Y-SINGLE (1-866-974-6453), UK: +44 (0) 2071935504). This should be done at least 24 hours in advance. You don’t need any special software, except for the current version of Adobe Flash Player. The rate is 2.5 credits per minute. The minimum call duration is 10 minutes, which means that the system will charge your account for the first 10 minutes automatically when the session starts, so please make sure that you have sufficient credits on your account before joining the videochat. Please note that exchanging personal contact information during a videochat is not allowed.




What is a friends list?




It is not a list of people a member is corresponding with. To be on a member’s friends list, you have to send them an invitation which they can choose to accept. It can also be the other way around: a member sends you an invitation, and you accept it. Being a "friend" is a mutual thing. That means that if a member is on your friends list, you are automatically on theirs. You can delete any "friend" from your list by logging into your profile, going to "Communicator", then "Friend members", checking those you wish to delete and clicking "Delete from Friend List". People on your friends list have access to your private photos, which are protected by your private password from everyone else. Remember that the list of your "friends" can be seen by any member or even a visitor to the site. It is up to you to decide how many people to have on your friends list. Friends listed on members' profiles mean different things to different people. For some, having a lot of friends demonstrates that they are popular. Some prefer not to list any friends to keep their relationships private. Yet for others listing just one person as a friend means they are serious about them. Use your own judgement in interpreting the meaning of a lady’s friends list or lack of it. Factor in the ratings of her pictures (the amount of votes and the average rating), and her popularity (more credits per letter means more people are writing to her).




What is trust level?




The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, live meeting, phone conversation, video, correspondence. Some are rated according to the staff member's own judgement (such as passport scans or phone calls), and others (like correspondence or meetings) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., feedback on a meeting is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. Note that the absence of a trust level is not the same as a low trust level. A female profile doesn't have a trust level by default and may never get one, unless it gives us a reason to rate it.




How can I view someone’s private pictures?




Private pictures are password protected, so you will have to write to the lady and request the password. It is better to do this after you have already established communication with that lady.




Can I talk to a lady on the phone?




You can order an interpreted phone call, which costs 1.8 credits per minute (1 credit if you don’t require translation). This should be done in advance because we need time to contact the lady’s local agency, or the lady herself, and make sure she will be available at the desired time. Please take into account the time difference between your country and the lady’s when you place an order.




Are there any scammers on your website?




Most of the women on our website are represented by local dating agencies, where they contact our representatives in person. Our moderators reject suspicious profiles and and monitor the activity of site members. Unfortunately, due to the large number of profiles, it is impossible to filter out all scammers. Therefore we urge our members to be on their guard and notify us of anything suspicious. How do I know those women are really interested in marriage, and not just a green card? No one can really know what goes on in the mind of another person. However, corresponding with a lady and (preferably) meeting he in person should give you a good idea of what kind of person she is. Besides, in order to get unconditional permanent residency in the US she has to stay married to a US citizen for 2 years. Combined with the processing time, this makes about 3 years - a lot of time for you to make a good impression on her. Now, could a person be so calculating as to do this just for a green card? It is possible, but in our experience most of the women coming here have honest intentions. Sometimes, the man is to blame. Such a person complains about how the woman took advantage of him, although the real reason she left is that he treated her badly. According to the official figures, the divorce rate between international couples in the US is several times lower than in regular American couples. Why are some women looking for a man much older than themselves? It is not uncommon for Russian women to marry older men, although there are limits. If you are 40, you might be hard-pressed to find an 18-year-old bride, but 22-25 years old is ok. Remember that every person has their own standards. Some women don’t mind a significant age difference, while others do. They usually indicate their age preference in their profiles.




Are you compliant with the IMBRA law?




Yes, we are fully compliant. Upon request you will get the IMBRA release that you may need for applying for her fiancee visa later. We are not happy about this law as it puts a lot of unnecessary burden on us and our clients, and we urge you to sign petitions to repeal it. However, as it stands today, the law is the law, so we are complying with it.




Have any of your clients actually found a wife through your website?




Yes, quite a few. You can read their testimonials. The toll-free number listed on your site is not working. If you are outside the continental US, you cannot use the US toll-free numbers. This includes our toll-free main and fax numbers. Outside of the continental US may or may not include Canada, Puerto Rico and Hawaii. For example some of our customers in Canada are able to call us on our toll free number, but others can't. If that's the case, please use our regular (toll) numbers or contact us via live chat free 24 hours a day.




What is your mailing address?




Here is our mailing address and other complete and updated contact information.You can forward all correspondence to this address, including payments, orders, and inquiries. I haven't received a response to my email. Most likely, your email provider has blocked the delivery of our email to you, because of its anti-spam policies. Sadly, many email providers, especially those like hotmail, yahoo, and AOL are blocking a lot of legitimate email messages because they suspect them to be spam. With today's enormous volume of SPAM on the Internet, email providers have to take steps to protect their users from huge amounts of unsolicited emails. They use automatic filters or rules by which they sort out messages into 3 categories: ones that should be delivered, ones that get deleted, and a category "in between" for those messages that end up in your "Bulk mail", "Junk mail" or similar folder. We never send unsolicited messages to anyone, yet some of our emails to our customers get blocked. If it does not help or you believe that's not the problem, contact us by phone or online chat and and we will be happy to help you. If you haven't received a response to your question via email, fist thing to do would be to check your "Bulk mail", "Junk mail" or similar folder. If it's there, please click "It's not spam" or similar button in your email program. If you don't see our message in your "Bulk mail", "Junk mail" or similar folder and you are using Hotmail or AOL please follow these instructions to unblock us. I’ve sent several messages to women and received no replies. First of all, login to your account and check your messages. Note that the ladies will not be replying directly to your email, but instead their messages are stored in your account. However, you should receive notifications from us about every message/response received. If you are not receiving them, please read the answer above to make sure you are receiving emails from us. If there are still no messages in your Inbox, make sure that you have a picture in your profile, and it is correctly displayed. Profiles without pictures get almost no replies. If you still get no response to more than 3 messages, let us know, and we will try to find out what's going on. The system says I can't send a message because I have unopened mail from this member. To protect the privacy of our members and to prevent spam, our system does not allow users to send a message to a member from whom you have 2 or more unopened messages. If you want to send him or her a message, you need to go back to your Communicator and open mail from her or him first. If you have accidentally deleted those unopened messages, please contact administrator.




Why was my profile rejected?




If your profile was rejected, it must have violated some of our rules or seemed suspicious to our moderators. There are several things you can do to ensure your profile is not rejected next time:


- Post a picture. It must be a picture of yourself, with your face clearly visible. No nudity or private contact information on photos is allowed.


- Write a longer description. A profile with no description (or a meaningless or obscene one) will be rejected.


- Enter your private contact information (such as email, phone number) only in the fields specifically provided for it.


- Choose the country in which you are located at the time. If you normally live somewhere else, you can indicate that in your description.


- Provide your phone number.





If you have some other questions, contact us: matchukrainianwomen@gmail.com
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